We offer a 6 month manufacturers warranty on the movement of our watches. Unfortunately, our warranty does not cover damages that may occur from everyday use. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.
For the fastest response, please email us or get in touch via the contact page.
INTERNATIONAL SHIPPING
FREE STANDARD SHIPPING ON ALL INTERNATIONAL ORDERS*
*See below for customs and import duties information
You will receive your order anywhere from 10-20 business days from the date that it is shipped out (3-5 for Express Shipping), not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Purchases made after 2pm PST will not be shipped out until at least the next day. If you order after 2pm PST on a Friday, your order will likely be shipped out on the following Monday.
SHIPPING RATES & DELIVERY
Service
Cost
Delivery Time
USPS Standard Shipping
FREE
10-20 Business Days
Express Shipping (DHL or UPS)
$15.00
3-5 Business Days
CUSTOMS, TAXES, DUTIES AND FEES
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these charges in any way, nor do we receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
AUSTRALIA, NEW ZEALAND, SOUTH AMERICA, ISLAND COUNTRIES
If you choose free shipping and are from any of these countries, please don't be surprised if your package takes longer than 20 days to arrive. USPS gives rough estimates for delivery times, but adding customs delays and other unexpected events can increase the shipping time. If you need the watch for a certain ocasion, we suggest you choose express shipping to ensure that your package arrives in a timely manner.
SOME ORDERS WILL BE SHIPPED WITH DHL OR UPS EVEN IF YOU CHOOSE FREE SHIPPING!
Depending on tracking availability and whether your country cooperates with the USPS, we may ship your order by DHL/UPS by default (even if you choose free shipping). Any country except the following may receive DHL/UPS shipping by default: Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Ireland, Israel, New Zealand, Portugal, Spain, Sweden, Switzerland, The Netherlands, and the United Kingdom.
Any brand new product can be returned for a full refund or store credit within 14 days of delivery. We offer free and easy returns for all of our customers, domestic and international. Please contact Customer Support to schedule the return and receive a prepaid return label.
If you're not satisfied, let us know! We work extremely hard to making the highest quality product that we hope everyone will love. Even though we believe we have, we are a new brand and are constantly improving our product based on customer feedback.